Privacy Policy

This policy covers the information handled through the BUILT Automotive and BUILT Business apps and their websites. BUILT uses information to provide accounts, shop discovery, service requests, project communication, vehicle records, community features, and support. Questions or privacy requests can be sent to support@builtautomotive.us. A shop you work with and any independent service you connect may also handle information under their own privacy policies.

• Account and profile information: your name, email address, account type, authentication information, profile photo, and contact details you choose to provide.
• Business information: shop names, addresses, contact details, hours, services, business verification information, public portfolio content, and team roles or invitations.
• Vehicle and project information: Garage vehicles, VINs, vehicle specifications and nicknames, photos, build plans, service requests, quotes, budgets, project updates, approvals, and Vehicle Passport records.
• Communications and community content: messages, attachments, support requests, reviews, reports, showcase posts, and member-perk activity.

Only provide information that is relevant to the feature you are using. Avoid including sensitive documents, financial account details, or unrelated personal information in photos, messages, and public posts.

When you use BUILT, the service and its infrastructure providers process technical information such as IP addresses, browser or app details, network requests, security events, and diagnostic logs. Notification delivery uses a device push token when you enable notifications. With your permission, location is used for features such as nearby shop searches or request coverage; you can also enter a location manually where that option is offered. Camera, photo-library, or file access is used for items you choose to upload. You can manage these permissions in your device or browser settings. Declining an optional permission may limit the feature that needs it.

Information is used to create and authenticate accounts; operate and synchronize your Garage and preferences; locate and display shops; send requests to the shops you select or match through the request flow; provide quotes, messages, Live Workshops, and vehicle history; display the profiles and community content you publish; administer verification, reviews, badges, and perks; deliver account, security, support, and activity messages; respond to support requests; and detect abuse, protect accounts, diagnose problems, and maintain the service. Optional promotional communications, where offered, have their own choices. Accepting the registration agreement does not by itself subscribe you to marketing messages.

• Shops, clients, and authorized team members: information needed for a service request or project is shared with the relevant participants. This can include contact information, vehicle details, messages, attachments, quotes, approvals, and vehicle history made available through a Live Workshop. Review the recipients before sending a request.
• Other users and the public: published shop listings, profiles, reviews, portfolios, and showcases can be viewed by their intended audience and, for public features, by people without an account.
• Service providers: providers supporting authentication, databases and storage, website hosting, maps and location search, vehicle lookups, business verification, email, notifications, and connected social features process information needed to supply those services. These include Supabase, Cloudflare, Google services, Resend, and Apple or Google notification services as applicable to the feature and device. Connected Instagram features use Meta services when a business chooses to connect them.
• Support and administration: authorized staff may access information needed to investigate reports, assist users, protect the platform, and administer accounts.
• Legal and safety purposes: information may be disclosed when required by law or when reasonably necessary to investigate fraud, protect rights or safety, or respond to a valid legal request.

Independent shops and connected platforms are responsible for their own use of information they receive.

Some profile, Garage, review, and portfolio images are delivered through publicly accessible image links. Anyone who has one of those links may be able to view the image, even if the surrounding account page requires sign-in. Public content may be copied, indexed, or shared by others. Photo-editing features can retain the uploaded original and edited versions so you can restore or recrop an image. Consider whether an upload reveals faces, license plates, addresses, documents, or other details you do not want shared.

BUILT uses browser or device storage and similar technologies for authentication, session continuity, preferences, draft or cached feature data, and performance. Some cached data allows screens to load while a connection is being restored. Clearing app or browser data may sign you out and remove locally saved preferences or drafts. Sign out when using a shared device. Connected services may use their own storage technologies when you interact with them.

Account and feature information is retained while needed to provide the service and maintain the records associated with it. Some information may also need to be retained for security, fraud prevention, resolving disputes, legal obligations, or the legitimate records of another project participant. Retention depends on the type of information and its purpose; deletion is not always immediate and backup copies may remain for a period after active records are removed. Removing an app from a device does not close your account. To request account deletion or deletion of particular information, contact support@builtautomotive.us or BUILT Support and identify the account and request. Identity verification may be needed before a request is completed.

You can update information through the available account, profile, Garage, and business controls. You can manage notification, photo, camera, and location permissions through your device or browser. Connected-account access can be managed through the available integration controls or the connected provider’s settings. You may contact support@builtautomotive.us to request access, correction, deletion, or a copy of your information, or to ask questions about a use or disclosure. Depending on your location and applicable law, you may have additional rights to restrict or object to processing, withdraw consent, or appeal a decision on a request. Explain the request and the account involved; do not send passwords or verification codes. A request will be considered under the law that applies to it.

BUILT uses authentication and access controls and relies on infrastructure providers to help protect information. No online service or storage method can be guaranteed completely secure. Protect your account credentials and contact Support if you suspect unauthorized access. BUILT and its service providers may process or store information in the United States and other locations where the providers operate; local privacy rules can differ.

BUILT is designed for people arranging vehicle services and for businesses, and is not directed to children under 13. Do not create an account or submit personal information if you are under 13. If you believe a child under 13 has provided personal information, contact support@builtautomotive.us so the matter can be reviewed and the information handled as required by law.

The date at the top identifies the current version. Updates will be posted here, and material changes will be communicated as appropriate. Additional consent will be requested when required by applicable law. For privacy questions, account-deletion requests, or concerns about how information is handled, contact support@builtautomotive.us.