Terms of Service

These Terms apply to the BUILT Automotive and BUILT Business apps, their websites, and the features provided through them (together, “BUILT”). By checking the agreement box when creating an account, you agree to these Terms. Our Privacy Policy explains how information is handled. Contact support@builtautomotive.us with questions about these Terms.

Provide accurate account information, keep it up to date, and protect your password and verification codes. You must be legally able to enter into this agreement. If you register for a business or use BUILT on its behalf, you must have authority to act for that business. Tell BUILT Support promptly if you believe someone has accessed your account without permission. You are responsible for activity you authorize and for managing the access you give team members.

BUILT helps people discover shops, request services, communicate, plan builds, and keep vehicle records. The shop performing the work is responsible for its services, staff, qualifications, required licenses, quotations, scheduling, workmanship, and warranties. Before authorizing work, confirm the scope, price, taxes, parts, timing, payment arrangements, cancellation terms, and warranty directly with the shop. Sending a request does not mean a shop has accepted it. A message, estimated price, or progress update is not a guarantee that work has been completed or that a vehicle is safe to operate.

Review a quote or change request carefully before accepting it. A shop should obtain the authorizations required by applicable law before beginning or changing work. Live Workshop updates, photos, and Vehicle Passport history help document a project; they may be incomplete or contain information supplied by other users. Confirm important details with the responsible shop. Keep copies of receipts, authorizations, and warranties that you need independently of BUILT.

You keep ownership of the photos, reviews, messages, and other content you submit. You give BUILT permission to host, store, copy, format, display, and share that content as needed to operate the features you use, such as displaying a public review or sharing project messages with the participating shop. This permission does not transfer ownership of your content. Only upload material you have the right to use, and obtain any permission needed to share another person’s information or images. Content shared with others may remain in their records or copies even after you remove your own copy.

Reviews should describe genuine experiences accurately and distinguish opinions from factual claims. Do not submit fake reviews, impersonate another person, manipulate ratings, conceal a relevant relationship, or offer or demand a benefit in exchange for a misleading review. Do not post threats, harassment, discriminatory abuse, unlawful material, or another person’s private information without permission. Honest criticism is allowed. A negative rating alone is not a reason to remove a review. Use the reporting or support tools to raise a content concern; BUILT may investigate and moderate content that violates these Terms or applicable law.

Verification labels, member badges, project showcases, and shop offers describe the checks, activity, or offer conditions shown in the relevant feature. They do not guarantee a person’s character, a shop’s work, a vehicle’s condition, or a particular outcome. Perks depend on eligibility, the participating shop, availability, and the specific offer. Read the displayed conditions and obtain the shop’s acceptance before relying on an offer. Do not misrepresent a badge or certification.

Use BUILT lawfully and do not attempt to access another person’s account or private records, bypass security or access controls, interfere with the service, upload malicious files, scrape private information, or send spam. Do not use the platform to arrange unlawful vehicle modifications or other unlawful services. Businesses are responsible for their own regulatory obligations and for using client information only for the relationship and purposes for which it was provided. Use the app only when it is safe to do so.

Features may connect to third-party services, including account sign-in, maps, business listings, social portfolios, and app stores. Those providers have their own terms and privacy practices. Shop charges and shop refunds are governed by your agreement with the shop and applicable law. Any paid BUILT feature offered to you will identify its price and applicable purchase terms before you purchase it. Accepting these Terms by itself does not purchase a subscription or authorize a charge.

BUILT may change features, perform maintenance, or restrict access to address misuse, security problems, or legal requirements. Features and information may not always be available, complete, or error-free. To the extent permitted by law, the platform is provided “as is” and “as available.” BUILT does not provide a warranty for work performed by a shop. Nothing in these Terms excludes responsibilities or consumer rights that cannot lawfully be excluded. You remain responsible for the decisions you make about your vehicle and service providers.

You may stop using BUILT at any time. To request account closure or deletion, contact support@builtautomotive.us or use BUILT Support. Closing an account does not automatically cancel work you authorized with a shop or erase records another party must retain. BUILT may restrict or end access for violations of these Terms or legal or security reasons. If you believe a restriction or content decision is mistaken, contact Support with the details so it can be reviewed. For a service dispute, first contact the shop responsible for the work; you may also report platform misuse to BUILT.

The date at the top identifies this version. Updated Terms will be made available through BUILT, and material changes will be communicated as appropriate, with additional agreement requested when required. Changes do not remove rights that applicable law gives you. Questions, reports, and notices about these Terms can be sent to support@builtautomotive.us.