Fewer repeat questions
Scope, duration, and booking steps are answered the same way every time, from your own saved details.
BUILT AutoPilot
Answer the common questions. Keep the judgment calls.
AutoPilot is a shop assistant that answers from the services, scope, durations, and booking instructions your shop saves, then guides the customer toward a booking or hands them to your team.
Who it’s forOwners set it up in BUILT Business. Drivers use it from your shop’s profile in the BUILT app.
Live demo of real BUILT screens with example data
How it works
What it does
Customers start with three questions: what services you offer and what each includes, how long an appointment takes, and how booking works with your shop. Every answer comes from what the owner has saved. When a customer asks for something your settings don’t cover, AutoPilot doesn’t guess. It offers a specific request to your shop instead.
Inside the app
See it in action.
Scroll — the screen follows along.
Questions customers actually ask
Services and scope, appointment length, and how booking works — plus Ask a question and Book a service.
Answers from your saved scope
Choosing a service shows the shop-approved scope and appointment duration — nothing more.
You decide what it says
Owner-only settings turn AutoPilot and Instant Booking on or off and hold your own “How bookings work” explanation.
Better-prepared requests
Customers arrive with a chosen service, vehicle, and answers to your questions before your team steps in.
Judgment stays with your team
Custom, unsupported, or uncertain work goes to manual review instead of an invented quote.
Good to know
Clear about what it does today.
- AutoPilot is rules-based. It answers only from the information your shop saves and is not connected to an AI language model.
- It does not collect payments or deposits. Deposit-required services become a request to your shop without reserving a time.
- A customer’s free-text answer never approves a price, compatibility, or booking on its own.
See BUILT in action
Bring your shop into the picture.
Walk through the tools, explore your workflow, and talk about what fits your business.
Book demo