Fewer “is it ready?” calls
Customers can check the stage, latest update, and estimated completion themselves.
Live Workshop
Bring your customers into the loop.
Every accepted job gets a Live Workshop: the current stage, a project log, files, quotes, and job records in one place. Your team runs it from BUILT Business while the customer follows the same job in their BUILT account.
Who it’s forFor owners, managers, front desk, and assigned installers — and the customer whose vehicle it is.
Live demo of real BUILT screens with example data
How it works
What it does
Jobs move through clear stages: Project Accepted, Parts Confirmed, Vehicle Received, Installation in Progress, Final Testing, and Ready for Pickup. Each completed stage is timestamped. Your team posts updates and files to the shared log, sets an estimated completion time, and records the current bay, hold reason, and assigned team. The customer sees the progress and updates; internal hold notes stay inside your shop.
Inside the app
See it in action.
Scroll — the screen follows along.
Progress at a glance
The job’s stage, completion percentage, and timestamped milestones, with Overview, Updates, and Files tabs.
A shared project log
Post an update and it appears in the customer’s view of the job.
Quotes and records with the job
Quotes & Job Records keeps accepted totals, schedule, and condition records attached to the vehicle.
One record of the job
Updates, files, quotes, and condition records stay together instead of scattered across texts and folders.
The whole team on the same page
Front desk, managers, and installers work from the same job view, scoped to their role.
Good to know
Clear about what it does today.
- Vehicle Received stays pending until the customer reviews and signs the check-in.
- Internal hold notes are visible only to your shop.
- Push alerts depend on the customer’s device and notification settings.
See BUILT in action
Bring your shop into the picture.
Walk through the tools, explore your workflow, and talk about what fits your business.
Book demo